Shipping, Cancellations & Returns

Last updated: September 30, 2026

ORDER AVAILABILITY & PRE-ORDERS

The House of OKS Discovery Set is available to order now and ships within 2–3 business days of purchase. Delivery time is additional. You’ll receive tracking information by email when your order ships, or pickup instructions when your order is ready.

Our 50 mL and 200 mL whipped body butter jars are currently available for pre-order. The estimated dispatch time is listed on each product page. If that timing changes, we’ll contact you using the email address provided with your order. You may request cancellation before your pre-order ships or is prepared for pickup.

SHIPPING

Shipping charges and available delivery options are displayed during checkout. Once your order ships, tracking information will be sent by email.

Delivery estimates begin after the carrier receives the package. House of OKS is not responsible for carrier delays, but we will assist with resolving delivery problems whenever possible.

Customers are responsible for providing a complete and accurate delivery address. Please contact hello@houseofoks.ca immediately if an address needs to be corrected. We cannot guarantee that changes can be made after an order has shipped.

LOCAL PICKUP

Customers who select local pickup will receive an email when their order is ready, including pickup instructions. Please wait for this notification before attempting to collect your order.

CANCELLATIONS

Pre-orders may be cancelled for a full refund at any time before the order ships or is prepared for pickup. To request a cancellation, email hello@houseofoks.ca with your name and order number.

Refunds are returned to the original payment method. Processing times may vary depending on the payment provider.

RETURNS

Because body-care products are personal-use cosmetic products, opened or used products cannot be returned for hygiene and safety reasons.

Discovery Sets are final sale after shipment or pickup, except when an order arrives damaged, defective or incorrect. Fragrance preference alone is not considered a product defect.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email hello@houseofoks.ca within seven days of delivery. Include your order number, a description of the issue and clear photographs when applicable.

After reviewing the request, House of OKS may offer a replacement or refund, depending on the circumstances and product availability.

LEGAL RIGHTS

Nothing in this policy limits any rights or remedies available under Alberta’s Consumer Protection Act or other applicable consumer-protection laws.