Privacy Policy

Last updated: August 21, 2026

House of OKS respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you when you visit houseofoks.ca, place an order, join our mailing list or contact us.

INFORMATION WE COLLECT

Depending on how you interact with House of OKS, we may collect:

• Your name, email address, telephone number, billing address and shipping address
• Order details, delivery or pickup preferences and transaction history
• Messages, questions, reviews or other information you send to us
• Marketing preferences and newsletter subscription status
• Account information if you create a customer account
• Technical information such as your IP address, browser type, device information, pages visited and general website activity
• Information collected through cookies and similar website technologies

HOW WE COLLECT INFORMATION

We collect personal information when you:

• Place an order or pre-order
• Create or use a customer account
• Join the House of OKS mailing list
• Submit a contact form or communicate with us
• Browse or interact with our website
• Participate in a promotion, survey or other voluntary activity

We may also receive information from service providers that help operate our website, process payments, deliver orders, send emails, prevent fraud or analyze website performance.

HOW WE USE PERSONAL INFORMATION

House of OKS may use personal information to:

• Process payments, orders, pre-orders, shipping and local pickup
• Send order confirmations, tracking details and service-related updates
• Respond to questions, requests, cancellations, returns or product concerns
• Maintain customer accounts and order records
• Detect or prevent fraud, misuse and security incidents
• Improve our website, products, services and customer experience
• Send marketing communications when consent has been provided
• Meet accounting, tax, regulatory and other legal obligations
• Protect the rights, property and safety of House of OKS, our customers and others

CONSENT

House of OKS collects, uses and discloses personal information with consent, except where collection, use or disclosure without consent is permitted or required by law.

You may withdraw consent for optional uses of your information at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services, such as processing or delivering an order.

PAYMENT INFORMATION

Payments are processed through Squarespace and its connected payment service providers. House of OKS does not directly receive or store complete payment-card numbers. Payment providers handle payment information according to their own privacy and security practices.

SERVICE PROVIDERS

We may share personal information with trusted service providers only when reasonably necessary to operate the business. These may include:

• Squarespace, which hosts and supports our website and online store
• Payment-processing providers
• Shipping, delivery and local-pickup service providers
• Email and customer-communication services
• Website analytics, security and fraud-prevention services
• Professional accounting, legal or technology providers

Service providers may only use the information as permitted by their agreements and applicable law. Some providers may process or store information outside Alberta or Canada, where it may be subject to the laws of that jurisdiction.

House of OKS does not sell personal information.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies that help the site function, remember preferences, understand website traffic, maintain security and improve the customer experience.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some parts of the website function.

EMAIL MARKETING

When you voluntarily join our mailing list, we may send launch updates, product news, early-access opportunities and other House of OKS communications.

You can unsubscribe at any time by clicking the unsubscribe link in an email. Unsubscribing from marketing does not prevent us from sending necessary order, payment, pickup, shipping or customer-service communications.

RETENTION

We retain personal information only for as long as reasonably necessary to complete the purposes described in this policy and to meet accounting, tax, legal, security and record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it.

SAFEGUARDS

House of OKS uses reasonable administrative, technical and organizational safeguards to protect personal information against loss, theft, unauthorized access, use, alteration or disclosure.

No website, electronic transmission or storage system can be guaranteed completely secure. If a privacy breach creates a real risk of significant harm, House of OKS will provide notifications and make reports as required by applicable law.

ACCESS AND CORRECTION

You may request access to the personal information House of OKS holds about you or ask us to correct inaccurate or incomplete information.

You may also ask questions about how your information has been used or disclosed. Some information may need to be retained or withheld where permitted or required by law.

To make a privacy request, email hello@houseofoks.ca with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. House of OKS is not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy as our website, services or legal obligations change. The updated policy will be posted on this page with a revised “Last updated” date.

CONTACT US

For privacy questions, concerns or requests, contact:

Privacy Officer
House of OKS
Edmonton, Alberta, Canada
hello@houseofoks.ca